SELLER + DEALER FAQ

Questions before you use Vehara

Answers about private selling, secure reports, Dealer offers and messages, acquisition, AI assistance, points, pricing, and data control.

Personal sellers and Dealer connections

Does Vehara buy, sell, or broker the vehicle?+

No. Vehara only helps organize vehicle information, share a report, and connect the seller with a Dealer. Vehara does not become a party to the vehicle transaction.

Does Vehara handle the vehicle payment?+

No. Vehara does not collect, hold, transfer, or escrow money for a vehicle sale. The seller and Dealer independently agree on price, payment method, contracts, inspection, delivery, and every other transaction term.

Does sending a report mean a deal is approved?+

No. A report is an information and communication tool. Either party may decline, request more information, negotiate, or stop the discussion.

Can a Dealer make an offer or ask the owner a question?+

Yes. After full report access is unlocked, a Dealer can send a non-binding offer and message. The owner can reply, counter, accept, or decline, while Vehara records the stage from shared and viewed through negotiation and completion.

What does Vehara do for a personal seller?+

Vehara guides a seller through VIN identification, photos, condition disclosures, documents, service notes, asking price, and a polished vehicle report that can be shared with suitable local Dealers.

How does a Dealer receive my vehicle?+

You select a Dealer and review an email prepared with a secure report link. The Dealer can see a useful summary from the link and signs in or registers to review the complete report.

How are Dealers sorted?+

Vehara can sort by ZIP and by verified distance or public rating information when those fields are available. It does not invent missing distance or rating values.

Does CarMax show what a Dealer will pay?+

No. The CarMax link provides comparable retail listings for context. It is not an appraisal and does not predict a Dealer purchase offer.

Dealer workflow

What is Vehara Dealer?+

Vehara Dealer is a browser-based vehicle acquisition workflow. It brings VIN intake, background context, guided condition capture, AI-assisted review, findings, cost assumptions, offers, and decisions into one record.

Do my employees need to install an app?+

No. Vehara works in a normal phone or desktop browser. It can also be added to a phone home screen as a PWA.

Does VIN entry replace manual vehicle fields?+

When decoding succeeds, Vehara fills available year, make, model, and trim information. Staff can review or manually complete anything the data source does not return.

Can it be used away from the dealership?+

Yes. The workflow is designed for seller locations, auctions, and other off-site acquisition visits, using the phone camera and browser without a client installation.

Inspection and AI

What does the guided inspection cover?+

The workflow tracks required and optional zones across the exterior, interior, engine bay, wheels, tires, and underbody, and shows the next incomplete area.

Does AI certify a vehicle as safe?+

No. AI findings are decision support based on submitted imagery. They do not certify safety, roadworthiness, mechanical condition, title, or ownership. Qualified professionals should confirm important findings.

How is AI usage counted?+

Analysis is counted by saved inspection zone. Reopening an already saved result does not use another credit. Any available allowance is shown in the Dealer workspace.

Can I keep the original images?+

Yes. Captured media remains part of the acquisition record unless an authorized user deliberately removes it.

Dealer access and registration

How does a Dealer get started?+

Create a Dealer account with email or phone, complete the dealership profile, and then open seller reports, manage acquisition work, and keep conversation and decision history in one place.

Can a Dealer use a phone to register?+

Yes. Dealers can register or sign in by SMS code, and can later use password sign-in after setting a password from account settings.

Pricing and support

How much do Vehara Credits cost?+

Credits are priced at US$1 each. Accounts start with 5 Credits. Credit purchases can be enabled or paused by Vehara; Credits are for platform services only and never represent vehicle-sale funds.

Does a Personal seller use a Credit?+

No. Starting, editing, completing, and sharing your own vehicle sale is free. Credits apply only when a user unlocks another private seller’s contact and full vehicle details.

Can Personal users earn Credits?+

Yes. A Personal user earns 3 Credits when a new Personal user completes registration through the user’s unique referral link. Each referred user rewards only once, with anti-abuse limits.

Can I request workflow changes?+

Yes. You can send product feedback to Vehara. Feasible improvements are evaluated before they are scheduled and released.

Can Vehara build a dealership-specific workflow?+

You can discuss a custom app or workflow directly with the developer. Scope, feasibility, timing, and commercial terms are confirmed before work begins.

Credits and the vehicle market

Can I receive a seller report with zero Credits?+

Yes. Seller reports can still arrive and the report remains reviewable. Contacting the seller or expressing acquisition interest requires available Credits.

How do seller-contact Credits work?+

Searching, filtering and reviewing vehicle summaries are free. First seller-contact access uses 5 Credits per vehicle for both Personal and Dealer accounts. Repeat contact is free; another vehicle from the same seller is charged separately.

Is every vehicle listing on the internet included?+

No. Market search covers only listings currently indexed by Vehara's connected data sources. Coverage varies and should be treated as supporting context.

Have a seller or dealership question?

Tell us where the private-sale or vehicle-acquisition process is slowing you down.

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